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Privacy Policy

Privacy Policy

 

Pivotal Productions is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you engage with our services, including but not limited to our website, events, workshops, and networking activities. By using our services, you consent to the collection and use of your personal information in accordance with this policy.

Pivotal Productions is a Community Interest Company registered in the United Kingdom. The company's registered address is available on Companies House.

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1. Information We Collect

We collect personal information that is necessary to provide our services. This may include:

  • Contact Information: Your name, email address, phone number, and postal address.

  • Booking Information: Details related to event bookings, payments, and preferences.

  • Health and Accessibility Information: If you request accommodations or disclose health-related information for safety reasons (e.g., medical conditions or physical needs).

  • Communication Data: Any information you provide when contacting us, such as feedback, inquiries, or requests.

  • Website Usage Data: Information about your interactions with our website, such as IP addresses, browser type, and device information, through cookies or other tracking technologies.

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2. How We Use Your Information

We use the information we collect for the following purposes:

  • To Provide Services: To manage event bookings, facilitate workshop participation, and deliver networking opportunities.

  • Communication: To send you updates, notifications, and relevant information regarding your bookings, upcoming events, or any changes to our services.

  • Customer Support: To respond to inquiries, provide customer service, and address any concerns you may have.

  • Marketing: To share promotional materials, offers, and updates about upcoming events. You may opt-out of marketing communications at any time.

  • Health and Safety: To ensure your well-being and safety during events, workshops, and other activities, including offering accommodations for those who need them.

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3. How We Protect Your Information

Pivotal Productions takes the security of your personal information seriously and employs reasonable measures to protect it. We use industry-standard encryption technologies when transmitting sensitive data (e.g., payment information) and maintain strict access controls to ensure that your data is handled securely.

However, please be aware that no method of electronic transmission or storage is 100% secure, and while we strive to protect your personal information, we cannot guarantee its absolute security.

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4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your personal data in the following situations:

  • Service Providers: We may engage trusted third-party service providers to help manage aspects of our services, such as event management platforms, payment processors, or email marketing providers. These providers are contractually obligated to protect your data and use it only to fulfill their services for Pivotal Productions.

  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

  • Business Transfers: In the event that Pivotal Productions is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction. We will notify you of such changes, and your information will remain protected under this Privacy Policy.

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5. Your Data Protection Rights

Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:

  • Access: You have the right to request access to the personal information we hold about you.

  • Correction: You have the right to request that any inaccurate or incomplete information be corrected.

  • Deletion: You can request the deletion of your personal data, subject to certain exceptions (e.g., legal obligations).

  • Object to Processing: You have the right to object to the processing of your personal data in certain circumstances.

  • Data Portability: You can request that we transfer your personal data to another organization or directly to you in a structured, commonly used, and machine-readable format.

  • Withdrawal of Consent: If we are processing your data based on your consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us at hello@pivotalproductions.co.uk.

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6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience and collect information about how our site is used. Cookies are small files stored on your device that allow us to remember your preferences and analyze site traffic.

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You can control the use of cookies through your browser settings. However, disabling cookies may limit some of the functionality of our website.

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7. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including for legal, accounting, or reporting requirements. If you no longer wish to receive communications from us, we will keep your data only as long as necessary to ensure we comply with relevant laws.

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8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" at the top of this page. We encourage you to review this policy periodically for any changes. Continued use of our services after any changes have been made will constitute your acknowledgment of those changes.

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9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at:

Pivotal Productions
hello@pivotalproductions.co.uk

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